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Ensure that your internet browser is not ‘zoomed in’, i.e. go to Views in your internet browser and select ‘zoom out’ in order to see if the problem has been resolved. Alternatively, adjust your screen resolution to 1024 x 768 pixels.

Some questionnaires will automatically store your answers and you will be able to continue with the questionnaire. If this is not the case, you would need to start the assessment again by resetting the test yourself.

If you have an assessment eligible for reset, you will be able to click on the assessment in your task list, and then click the “reset” button.

When doing so you will be prompted to select a reason why you are resetting the assessment and be allowed to provide more detail. Alternatively, you can email our support team, and our support staff will assist you with resetting your assessment after reviewing the reason for the reset request.

No, scores are not affected by slow internet connection. However, please ensure that your internet connection is restored when submitting your assessment scores.

Once you have completed the ability assessment, ensure that you follow the onscreen instructions to successfully save your results. It is important not just to close the assessment window without following the instructions.

Untimed assessment

You don’t have a time limit to complete the assessment and you can save progress at any time.

Timed assessment

You have a set time limit to complete the assessment in one sitting.

Not started

This assessment has not been started yet

In progress

You have already started the assessment.

Pending

The assessment is being processed. This status should update shortly.

Error

An error occurred during the assessment or the provider is offline. The assessment needs to be reset by an administrator.

Blocked

You need to reset the assessment. Only 3 resets are available.

Completed

You have completed the assessment.

About Let’s help you achieve the best results.

About psychometric assessments

The aim of assessments and psychometric testing is to measure aspects of behaviour, aptitudes or skills in a standardised way. Measurements are also aligned with what organisations consider critical for a specific job or purpose.

Cognitive & Technical Assessments

These assessments assess competencies associated with reasoning and solving problems.

Such measures have been developed to predict how people use various mental processes to solve work-related problems and acquire new knowledge.

In some cases, organisations might also include technical tests as part of the assessment process. These tests measure your technical knowledge as well as previous experience related to a specific role or task.

Here are a few suggestions and tips when completing cognitive and technical assessments:

Work as fast and accurately as you can because these tests are typically timed.
If you find a question too difficult or are unsure of an answer, it is best to indicate your best choice and move on to the next question.
Complete the example questions to ensure you understand what is required. These examples are typically timed to simulate the actual test.
Complete these examples as many times as you like.
Ensure that you have the necessary resources and tools to complete the assessments (i.e., calculator, scrap paper and pen or pencil).

Have any special requirements?

Do you have any special requirements or specific disabilities? Immediately inform the organisation that requested the assessment.

Using your computer?

Familiarise yourself with the use of a mouse and keyboard.

Using the internet?

Ensure you have adequate internet connectivity.

Be well rested

Try to get a good night’s rest before your assessments.

Get rid of distractions

Ensure that you are in a quiet environment and will not be disturbed.

Stay calm & collected

Being overly anxious will not help you perform at your best.

Be honest about your answers

Assessments should be completed openly, honestly and spontaneously.

Don’t overthink your answers

Be careful not to overthink your answers or try to anticipate the results.

Be aware of time

Leave enough time to complete each assessment, preferably in one sitting.

Take practice tests

Take any practice tests or use the preparation guides available before starting the actual assessment.

Is your judgement impaired?

In case of illness or a significant life event where judgement might be impaired, consider requesting the assessments to be postponed.

Disable dark mode on your device

Disable dark mode to ensure accurate colour perception and details for your assessments.

Practice tests

Practice tests are an effective way to prepare you for your actual assessment. These tests are designed to simulate the actual assessment, allowing you to become familiar with the types of questions, time limits, and overall format of the test.

Practice tests can help to reduce anxiety and increase confidence as you become more comfortable with the assessment process.

Ultimately, using practice tests can lead to better performance on the actual assessment.

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FAQ

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Assessment Key

About Let’s help you achieve the best results.

About psychometric assessments

Cognitive & Technical Assessments

Have any special requirements?

Using your computer?

Using the internet?

Be well rested

Get rid of distractions

Stay calm & collected

Be honest about your answers

Don’t overthink your answers

Be aware of time

Take practice tests

Is your judgement impaired?

Disable dark mode on your device

Practice tests

Browser check

Html5 enablement

Test your current settings

Support email sent.

Support Details

We’re here to help

FAQ

The assessment screen does not display correctly, what should I do?

What happens when I accidentally close my assessment screen while I am still busy with the assessment?

How can I reset my test?

Will my scores on the ability assessments be affected if I have slow internet connectivity?

What should I do when I lose my internet connection while completing the ability assessments?

Contact our support team

Assessment Key

About Let’s help you achieve the best results.

About psychometric assessments

Cognitive & Technical Assessments

Have any special requirements?

Using your computer?

Using the internet?

Be well rested

Get rid of distractions

Stay calm & collected

Be honest about your answers

Don’t overthink your answers

Be aware of time

Take practice tests

Is your judgement impaired?

Disable dark mode on your device

Practice tests

Browser check

Cookie detection

Html5 enablement

Test your current settings

Send a support email

Support email sent.